1. Access your subscriptions by logging in to your backoffice > Shop
2. Navigate to subscriptions
3. Click "turn on/off"
4. Choose the subscription you want to cancel and press "view"
5. Change the slide of "Auto Renew" to "Manual Renewal."

Additional steps for payment method is PayPal

1. From your PayPal account, click on "Settings" top right of the page
2. Click on "Payments"
3. Click on "Manage pre-approved payments"
4. Click "Cancel" or "Cancel automatic billing" and follow the steps shown on your screen.

Submit a ticket by logging in to our support portal

1. From the form choose Subscription
2. Subscriptions > Refunds
3. Fill out necessary information in the form

Please read about our refund policy here

The package subscription lasts for 30 days.

To see the Start date and End date of your package subscription, please log into your backoffice and navigate to “my subscriptions”.

1. Log into your backoffice
2. Press “Renew” under your subscription plan
3. Make sure to choose the country you used during your registration
4. Choose your correct plan and click on renew to complete the payment.